Copyright complaints

Being straight about this first will save you time.

We do not host converted output. A copy made with wpgraft goes straight from the user’s browser into the user’s own WordPress or Webflow site, which we have no access to and no control over. We therefore cannot remove a copy from somebody’s website. Any takedown of the published page itself has to go to that site’s owner or its host.

What we do hold is a record. For every successful conversion we store which account converted which source URL, and when, for 24 months. We do not store the page content itself (it passes through our conversion service in memory and is never written down), but the record of the event is real, and it is kept precisely so that a complaint like yours can be answered.

So, concretely, on a valid complaint we can:

• identify the account that converted a page from your domain, and when;
• act against that account: warning, suspension, or termination;
• block your domain from being converted at all, going forward (section 4);
• disclose the record (account identity, source URL, timestamp) to you where you have a valid claim, or to a competent authority where the law requires it.

And we cannot:

• remove or alter anything on the site where the copy appears;
• tell you what was on the page at the time it was copied, because we never stored it;
• act on a complaint about a site that has nothing to do with wpgraft.

Email [email protected] with Copyright complaint in the subject line, and include all six of the following:

1. Identification of the work or mark you say has been infringed.
2. The URL of the page you own, and the URL of the page where you say the copy appears.
3. Your name, address, telephone number and email address.
4. A statement that you have a good-faith belief that the use is not authorised by the rights holder, its agent or the law.
5. A statement that the information in the notice is accurate, and that you are authorised to act for the rights holder. Where the Digital Millennium Copyright Act applies, that statement is made under penalty of perjury.
6. Your signature, electronic or physical.

A notice that is materially incomplete will be returned to you saying what is missing, rather than ignored. You do not need a lawyer to send one, and you do not need an account with us.

1. We acknowledge within five business days. A person reads it, not a filter.
2. We act on valid notices without undue delay.
3. We notify the account holder and give them the substance of the complaint, so that they can respond or correct it.
4. We take action proportionate to what happened: from a warning, to blocking further copying of your domain, to suspension, to termination of the account.
5. Where the law requires it, or where you have a valid claim, we may disclose the conversion record to you or to a competent authority.
6. We tell you what we did.

You do not have to wait for an infringement to happen.

If you would rather wpgraft simply never worked on your site, tell us. Send [email protected] a message with Domain block in the subject line, the domain or domains concerned, and enough for us to see that you speak for the site: an email from an address at that domain, a DNS TXT record we can check, or a note on the site itself.

Once a domain is blocked, conversions from it are refused for every account, on every plan. There is no charge for this and no account required. You can ask us to lift it at any time, by the same route and the same verification.

We may also block a domain on our own initiative where we have reasonable grounds, under section 6.10 of the Terms.

Send trademark complaints to the same address, with the same six items, substituting your mark and its registration details where you have them.

If the impersonating page is being used for phishing, report it to the host and to your local authority as well. We can close the account that made it; we cannot take the page down.

If we acted against your account and you believe the complaint was mistaken, or that your use is lawful (you own the work, you hold a licence, the material was yours all along), write to [email protected] with Counter-notice in the subject line, setting out why, with your contact details and a statement of good-faith belief.

We pass a counter-notice to the complainant, and we may restore access where the dispute is not resolved against you. You will get a reasoned answer either way.

We terminate the accounts of repeat infringers. In practice:

• Two valid, unrebutted complaints against one account normally mean suspension and a warning.
• A third means termination, without refund.
• A single egregious case, such as a wholesale clone of a site or a copy used to impersonate, can mean immediate termination on its own.

A termination for breach carries no refund, under section 6 of the Refund policy.

Knowingly false statements, in a notice or in a counter-notice, may make the person who made them liable for damages under the law that applies to them. We would rather say that once, here, than deal with it later.

• Privacy and data protection requests: your rights, our response times and the supervisory authorities are in the Privacy policy. Same mailbox, subject line Privacy request.
• Refunds and billing: the Refund policy. Subject line Refund.
• Security vulnerabilities: the safe harbour in section 19 of the Terms. Subject line Security.
• General misuse you noticed but do not own the rights to: the Responsible use page, subject line Misuse report.

Računarsko programiranje GUGUNOVIĆ Saša Gugunović s.p. Kozarska Dubica
JIB 4513290400009
Kodunaška 4, Kozarska Dubica, Bosnia and Herzegovina

[email protected]: one mailbox, read by a person. There is no separate agent, no form to fill in, and no ticket queue to get lost in. Put the right words in the subject line and it is routed correctly.

See also: Acceptable use · Responsible use · Terms of service, section 7