Refund policy

The free tier exists so that nobody has to buy blind. 3 copies, no card, full-fidelity conversion into any builder we support. Nothing is watermarked, downgraded or held back for the paid plans. What it does not do is copy a whole page in a single pass. If wpgraft is not going to work for what you build, you will usually know before you spend anything.

Ask within 7 days of the charge and we refund 90% of the price of the plan. You do not need to justify the request. “it is not for me” is enough.

• Monthly and yearly subscriptions: 90% of the most recent charge, if you ask within 7 days of that charge. The subscription is cancelled at the same time.
• Lifetime: 90%, if you ask within 7 days of purchase. The licence ends when the refund is issued.
• Renewals: a renewal charge is refundable on exactly the same terms as a first charge. If a renewal caught you by surprise, say so; we would rather refund it than argue about it.

Because a reversed sale is not a sale that never happened. The payment processing and merchant-of-record fees charged when you bought are not returned to us when we refund you. Card networks, our payment provider and the merchant of record that handles tax compliance each take their cut on the way in, and keep it on the way out. A full refund therefore costs us real money on every single one, and that bill ends up in the price everybody else pays.

The 10% we retain covers those non-recoverable costs and the handling of the refund itself. It is not a restocking fee, not a penalty for changing your mind, and it never applies to the full-refund cases below. Where the problem is ours or the law requires it, you get everything back.

The 10% is taken from the price of the plan, not from the tax. Tax is money we collect for a tax authority and never keep, so it is not part of the calculation and not part of what we retain. The tax on the refunded portion goes back to you with it.

Worked example, on a $20 plan sold in a country with 10% tax:

The rate and the base do not change with the tax rate: 90% always means 90% of the ex-tax plan price. Your Polar receipt shows the split, so you can check the arithmetic against your own numbers.

The 10% deduction is for changing your mind. It does not apply when:

• you were charged twice, or charged after cancelling;
• a charge was not authorised by you;
• we failed to deliver: the Service was unavailable or unusable for a material part of the period you paid for, and we could not put it right;
• we terminated your account without cause, or discontinued a plan you had prepaid;
• we made a materially adverse change to the Services or to the price and you cancelled because of it; the unused part of your prepaid period comes back in full, pro rata, as our Terms of service provide;
• the law says so. See “Your statutory rights” below.

These cases apply to a Lifetime licence exactly as they do to a subscription. A Lifetime purchase has no billing period to pro-rate, so what replaces a pro-rata refund if we ever discontinue wpgraft is the 6 months’ notice promised in section 9.6 of the Terms. But a duplicate charge, an unauthorised charge or a failure to deliver is refunded in full whatever the plan.

Beyond 7 days we do not refund as a matter of course, but we do look at individual cases, and every situation in the list above is put right whenever it comes to light. A duplicate charge does not stop being a duplicate because a month passed. Otherwise, cancel any time from your dashboard: you keep access until the end of the period you have already paid for, and nothing you have already imported is affected.

• Accounts terminated for a breach of the acceptable-use or copyright terms in our Terms of service.
• Repeat refund requests on the same account, where the pattern is buying, refunding and buying again.
• Dissatisfaction with a specific conversion where you have not given us the chance to look at it. File a report first. Fidelity bugs are usually fixable, and often quickly.
• Conversions already spent. A refund ends the plan; it does not un-import the pages you built with it, and we do not bill you for them either.

Email [email protected] from the address on your account, or use the contact form. Include the order number from your Polar receipt if you have it. We answer within one business day. You do not need to give a reason, but if something specific went wrong we would like to know. It is usually a bug we can fix.

Refunds are issued through Polar, our merchant of record, back to the original payment method. We cannot send one anywhere else. We process them within 2 business days of approval; the money typically appears within 5 to 10 business days, depending on your bank. Refunds are made in the currency you were charged in, and we are not responsible for a shortfall caused by your bank’s exchange rate or its own fees.

If something has gone wrong, please write to us before disputing the charge with your bank. A refund takes a day; a chargeback takes weeks, costs a fee that this policy’s 10% was never meant to cover, and may suspend your account while it is outstanding.

Consumers in the EU, the UK and other jurisdictions with a statutory right of withdrawal from distance contracts normally have 14 days to withdraw, with a full refund including tax.

For digital services that right can be lost, but only once the service has been fully performed, after you expressly asked us to begin during the withdrawal period and acknowledged that you would lose the right when performance completed. That is what you confirm at checkout so that you can convert immediately rather than waiting two weeks. Simply starting to use a plan does not end the right, and a subscription that is still running has not been fully performed. Where the right applies and has not been lost, you get 100% back, less at most a proportionate amount for the part of the service you actually used before withdrawing, and this policy does not reduce it.

Our 7-day, 90% offer is a voluntary commercial one that applies in every case, including the many where no statutory right exists at all. Where both are available to you, you may rely on whichever gives you more.

Polar, our merchant of record, is the seller and the party that took your money, and its checkout is where the pre-contractual information and the withdrawal notice for your country are given to you. If you did not receive them, tell us. A right you were never informed of is not a right you lose.

We are established in Bosnia and Herzegovina and have no branch, agent or other establishment in the EU, the EEA or the UK. That changes nothing about the paragraphs above: a statutory right you hold is a right against the seller regardless of where the seller sits. There is no local office to route the request through. Send it to us and we will act on it.

If you believe a statutory right entitles you to more than this policy gives, write to [email protected] and say so. We would rather apply it than have you argue for it.

We may change this policy for future purchases. The version in force when you paid is the one that governs your refund. A change never applies backwards to a charge already made. The version number and effective date are printed at the top of this page, and any earlier version is available from [email protected] on request.

Billing, refunds and anything legal: [email protected]. One mailbox, answered by a person, within one business day for refund requests.